Privacy Policy

Last updated: September 19, 2025

Stay Immersed VR (“Company,” “we,” “our,” or “us”) operates this website and store, including all related information, features, tools, products, and services (collectively, the “Services”). We are powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

1. Personal Information We Collect

“Personal information” means data that identifies, relates to, or can reasonably be linked to you. It does not include aggregated or de-identified information. Depending on your interaction with the Services, we may collect the following categories:

  • Contact Details: Name, billing and shipping addresses, phone number, and email address.
  • Payment & Financial Data: Credit/debit card details, payment confirmations, and transaction information.
  • Account Information: Username, password, security questions, and account preferences.
  • Transaction Records: Items viewed, added to cart, wishlisted, purchased, returned, or exchanged.
  • Communications: Content of emails, chats, or other inquiries with our customer service team.
  • Device Information: IP address, browser type, device ID, operating system, and network data.
  • Usage Information: Interactions with our site, pages visited, and actions taken.

2. Sources of Information

We collect personal information from:

  • Directly from you (account creation, checkout, support inquiries).
  • Automatically (cookies, analytics, device interactions).
  • Service providers (payment processors, shipping partners, analytics providers).
  • Business partners/third parties, where applicable.

3. How We Use Your Information

We use personal information for the following purposes:

  • To Provide and Improve Services: Processing payments, fulfilling orders, shipping products, managing accounts, and customizing your shopping experience.
  • Marketing and Promotions: Sending promotional emails, texts, and advertisements tailored to your preferences.
  • Customer Support: Responding to inquiries, processing returns, and maintaining relationships.
  • Security & Fraud Prevention: Verifying identities, detecting fraud, and ensuring the safety of our Services.
  • Legal Compliance: Meeting obligations under applicable law, responding to lawful requests, and enforcing policies.

Important Notice Regarding SMS Data:

  • No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
  • Information sharing to subcontractors in support services (e.g., customer service providers) is permitted.
  • All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

4. How We Disclose Information

We may share your personal information in the following cases:

  • With Shopify and Service Providers: For payment processing, order fulfillment, IT management, analytics, cloud hosting, and support.
  • With Business Partners: For marketing or personalized advertising (subject to your opt-out rights).
  • With Affiliates or within our corporate group.
  • At Your Direction: For example, when you choose to use social media logins or request shipping updates.
  • For Legal or Safety Reasons: To comply with law, respond to lawful requests, or protect our rights and users.
  • Business Transfers: In case of a merger, acquisition, or sale of assets.

5. Relationship with Shopify

Our Services are hosted and powered by Shopify. Shopify collects and processes certain personal data about your interactions with our site. In some cases, Shopify acts as the data controller and is responsible for handling requests regarding your data.

To learn more about Shopify’s practices, see the Shopify Consumer Privacy Policy.

6. Children’s Data

Our Services are not intended for children under the age of majority. We do not knowingly collect data from minors. If you believe your child has provided us personal information, please contact us to request deletion.

7. Security & Retention

We use commercially reasonable safeguards to protect your data but cannot guarantee absolute security. Retention periods vary depending on legal obligations, account status, and business needs.

8. Your Rights

Depending on your location, you may have rights such as:

  • Accessing or requesting a copy of your data.
  • Requesting deletion, correction, or transfer of your data.
  • Opting out of targeted advertising or sharing of personal information.
  • Managing communication preferences (unsubscribe links are provided in all promotional emails).

You can exercise rights by contacting us at the details below or through Shopify’s Privacy Portal.

9. International Transfers

If you access our Services from outside the U.S., your information may be transferred and processed in other jurisdictions with different privacy protections.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last Updated” date.

11. Contact Us

If you have questions or wish to exercise privacy rights, contact us at:

📧 Email: stayimmersedvr@outlook.com