Return Policy – Stay Immersed VR
Last Updated: September 19, 2025
Returns & Exchanges
All of our products are made to order as soon as you place an order. For this reason:
- We do not accept returns or exchanges for buyer’s remorse, size issues, or ordering mistakes.
- Please double-check your shipping address, size selection, and product details before completing your purchase.
Damaged or Defective Items
We are committed to delivering high-quality products. If your item arrives damaged, misprinted, or defective, we will make it right.
To request a replacement or refund:
- Contact us at support@stayimmersedvr.com within 7 days of receiving your item.
- Include your order number, a photo of the item, and a brief description of the issue.
If approved, we will either:
- Ship a replacement at no cost, or
- Issue a refund to your original payment method.
Wrong Address
If you provide an incorrect or insufficient address and the order is returned to us:
- You will be responsible for reshipment costs after we confirm the updated address.
Lost Packages
If your package seems lost in transit:
- Contact us at support@stayimmersedvr.com.
- We will investigate and, if the package is confirmed lost, send a replacement at no cost to you.
Refunds
Refunds are only issued in the following cases:
- Damaged or misprinted items.
- Packages confirmed as lost in transit.
Refunds will be applied to your original payment method. Please allow several business days for your bank to process the refund.
